Hisabi — Terms & Conditions

You must be at least 18 years old.

If you are signing up for a business, you must have authority to agree to these terms on its behalf.

The details you give us at sign-up must be true, and you must keep them up to date.

Hisabi is software for keeping your books: recording sales, tracking stock and debts, issuing invoices, and working out figures like VAT, withholding tax and payroll.

It is not an accountant, a tax adviser or a lawyer, and using it is not advice. The numbers it produces are only as good as what you put in.

You remain responsible for your own filings, returns and payments to KRA and anyone else. Please have a qualified person check anything that matters before you rely on it.

One person owns each business account. Keep your password to yourself and do not let anyone else sign in as you.

You can add staff and give them till PINs. Anything they do under your account is treated as done by you, so give access carefully and remove it when someone leaves.

Tell us at support@hisabi.io if you think someone has got into your account.

Hisabi is free while we are in pilot. There is nothing to pay today and no card to enter.

We will start charging for it eventually. When we do, we will give you at least 30 days’ notice by email and in the app, and you will be able to export everything and leave before any charge applies.

We will never charge you without telling you first.

Everything you put into Hisabi stays yours. We do not claim ownership of your books, your customer list or anything else you enter.

We hold it to run the service for you and act on your instructions. We do not sell it and we do not use it to advertise to anyone.

You can export your records at any time, and you can delete your account and everything in it whenever you like — see hisabi.io/delete-account. Please export what you need first, because deletion is immediate and cannot be undone.

The Till app keeps working when the internet does not. Sales are recorded on the phone and sent up when a connection returns.

That means you have to bring the device back online. A sale sitting on a phone that never reconnects is not in your books, and we cannot recover it for you.

The Till will refuse to sign out while sales are still waiting to sync, so that they are not lost. Please do not work around that.

Hisabi can send receipts, statements, reminders and payslips over WhatsApp on your behalf.

You are the sender. Only send to people who agreed to hear from you, and keep to Kenyan law on unsolicited messages.

Delivery depends on Meta, who run WhatsApp. We cannot promise a message will arrive, and we are not responsible when their service is down or a number is unreachable.

Use Hisabi for lawful business only.

Do not try to break into it, take it apart, copy it, resell it, or get at another business’s data.

Do not upload anyone else’s personal details unless you have the right to hold them.

Do not use it to record activity that is illegal in Kenya.

We work hard to keep Hisabi available, but we are a young product in pilot and we do not promise a particular level of uptime.

We may take it down for maintenance. Where we can plan it, we will give notice and pick a quiet hour.

We may add, change or remove features as the product develops. If we remove something you depend on, we will tell you before we do it.

We own the Hisabi software, its name, its logo and its design. Using it does not transfer any of that to you.

You own your data. Nothing in these terms changes that.

Hisabi is provided as it is. We do not guarantee it will be free of faults or that its figures will suit every situation.

We are not liable for lost profits, lost business, lost data, or penalties from a tax authority arising out of your use of Hisabi.

Where we are liable, our total liability is limited to what you have paid us in the twelve months before the claim. While Hisabi is free, that amount is nil.

Nothing here limits liability that Kenyan law does not allow us to limit — including death or personal injury caused by our negligence, or our own fraud.

You can stop using Hisabi at any time and delete your account from Settings.

We may suspend or close an account that breaks these terms, is used unlawfully, or puts other users at risk. Except where the law or the seriousness of the breach prevents it, we will warn you first and give you a chance to export your records.

Sections 6, 11, 12 and 15 carry on after the agreement ends.

We will update these terms as Hisabi changes. The date at the top shows when they last changed.

If a change materially affects you, we will tell you by email or in the app before it takes effect. Carrying on using Hisabi after that means you accept the new terms.

These terms are governed by the laws of Kenya, and the courts of Kenya have jurisdiction over any dispute.

Before going to court, please write to us at support@hisabi.io. Most things are quicker to sort out that way.

Hisabi Limited, Kigali Street, Jamia Mall, CBD, Starehe District, Nairobi - 00101, Kenya.

Email support@hisabi.io.