Delete your Hisabi account
How to delete your account and everything in it — from the web app, or by email if you can no longer sign in.
Last updated: September 7, 2026
1. Who this page is for
This page explains how to delete your Hisabi account and everything stored in it. It covers the web app at app.hisabi.io and both phone apps, Hisabi Till and Hisabi Mkononi. They all share one account.
You do not need the app installed to ask us to delete your account. If you have already uninstalled it, use the email route in section 3.
2. Delete it yourself, from the web app
Sign in at app.hisabi.io.
Go to Settings, then the Workspace tab.
Find "Delete account", type your email address to confirm, and confirm the deletion.
That is the whole process. It happens straight away and nobody needs to approve it.
3. If you cannot sign in
Email support@hisabi.io from the address on the account and ask us to delete it. Put "Delete my account" in the subject line.
Tell us the email address on the account and your business name so we can find it. We may ask one or two questions to check the account is yours before we delete anything.
We will confirm within 7 days and finish the deletion within 30 days.
4. What gets deleted
Your sign-in: your email address, your password and your login itself.
Every business you own, and all of its books: sales, invoices, bills, payments, debts, expenses, stock, suppliers, customers, staff records, payroll and payslips.
The audit log for those businesses, and your staff PINs.
This is a hard delete, not a hidden or deactivated account. It cannot be undone and there is no grace period, so export anything you need to keep before you start.
5. What stays behind, and why
If you were staff in somebody else’s business rather than the owner, the sales and records you entered there belong to that business, not to you. Those stay in their books, and your name can still appear on them. Your access is removed and you are taken off their staff list.
We may keep a record of the deletion request itself, so we can show we acted on it.
Where Kenyan law requires us to hold on to something — tax records, for example — we keep only what the law asks for, and only for as long as it asks.
6. The phone apps
Uninstalling Hisabi Till or Hisabi Mkononi does not delete your account. It only removes the app from that phone.
Signing out of the Till clears everything that app has stored on the phone. If any sales have not reached our servers yet, the app will refuse to sign out and ask you to get online first, so nothing you rang up is lost.
Deleting your account from the web app removes the data on our side for every device at once.
7. Questions
Email support@hisabi.io and we will help.
Our full privacy policy is at hisabi.io/privacy, and our terms are at hisabi.io/terms.
Hisabi Limited, Kigali Street, Jamia Mall, CBD, Starehe District, Nairobi - 00101, Kenya.